Job Description
Join TechNova Solutions as an Entry-Level IT Support Specialist in our vibrant NYC headquarters! We're urgently seeking passionate tech enthusiasts to deliver exceptional IT services to our growing client base. This role offers unparalleled growth opportunities, mentorship from industry veterans, and the chance to build your career in one of the world's tech hubs. If you're ready to launch your IT career in a dynamic environment, apply now!
Responsibilities
- Provide Tier 1/2 technical support for hardware, software, and network issues
- Install, configure, and maintain desktop/laptop systems and peripherals
- Document IT procedures and maintain accurate asset inventory
- Collaborate with senior engineers on complex system deployments
- Deliver user training on productivity tools and security protocols
- Monitor system health and proactively resolve performance bottlenecks
- Assist with cybersecurity best practices implementation
Qualifications
- Associate's degree in IT, Computer Science, or related field
- 0-2 years of hands-on IT support experience (internships acceptable)
- Proficiency with Windows OS, Active Directory, and Microsoft 365
- Basic networking knowledge (TCP/IP, DNS, DHCP)
- Strong troubleshooting and diagnostic skills
- Excellent written and verbal communication abilities
- CompTIA A+ or similar certification preferred
- Valid US work authorization required