Job Description
Join our innovative team at NexusTech Solutions and launch your IT career in the heart of Chicago! We're urgently seeking motivated Entry-Level IT Support Specialists to join our dynamic environment. As a key member of our infrastructure team, you'll gain hands-on experience with cutting-edge technologies while supporting Fortune 500 clients. Enjoy competitive compensation, comprehensive benefits, and mentorship from industry veterans. This is your golden ticket to grow professionally in one of America's tech hubs.
Responsibilities
- Provide Tier 1 technical support for hardware/software issues via phone, email, and remote access
- Deploy and configure desktop/laptop systems including OS installation and application setup
- Manage user accounts, permissions, and security protocols across enterprise systems
- Document technical procedures and create knowledge base articles for team reference
- Collaborate with senior engineers on network infrastructure maintenance and updates
- Monitor system health using monitoring tools and escalate critical issues promptly
- Conduct periodic hardware audits and inventory management
Qualifications
- Associate's degree in IT, Computer Science, or related field (or equivalent experience)
- Basic understanding of Windows OS, Active Directory, and networking fundamentals
- Hands-on experience with hardware troubleshooting and peripheral setup
- Customer service mindset with strong communication and problem-solving skills
- CompTIA A+ certification preferred (or willingness to obtain within 6 months)
- Ability to work flexible hours including occasional on-call rotations
- Proficient with ticketing systems (ServiceNow/Jira) and remote desktop tools
- Valid driver's license and reliable transportation for occasional client visits