Job Description
Join TechNova Solutions' dynamic IT team in the heart of Silicon Valley! We're urgently seeking passionate Entry Level IT Specialists to support our cutting-edge infrastructure. This is your golden ticket to launch a rewarding tech career with competitive benefits, mentorship from industry veterans, and growth opportunities in one of the world's innovation hubs.
Why TechNova Solutions?
• Industry-leading training programs
• Flexible hybrid work environment
• Comprehensive health & wellness package
• 401(k) with company match
• Annual tech stipend
Responsibilities
- Provide Tier 1/2 technical support to 500+ employees via ticketing system and remote assistance
- Deploy and configure Windows/macOS workstations, peripherals, and enterprise software
- Monitor network performance using SolarWinds and resolve connectivity issues
- Assist with cybersecurity protocols including endpoint protection and access management
- Create and maintain documentation for SOPs, network diagrams, and inventory systems
- Collaborate with cross-functional teams on IT infrastructure projects
- Participate in 24/7 on-call rotation (1 week/month)
Qualifications
- Associate's degree in IT, Computer Science, or related field (or equivalent experience)
- CompTIA A+ or Network+ certification (or willingness to obtain within 3 months)
- Proficiency in Windows 10/11, Active Directory, and Office 365
- Basic understanding of networking concepts (TCP/IP, DNS, DHCP)
- Experience with ticketing systems (ServiceNow/Jira preferred)
- Strong problem-solving skills with customer service mindset
- Ability to lift 30 lbs and work in server environments occasionally
- Valid California driver's license for occasional site visits