Job Description
Join our dynamic team at TechNova Solutions as an Entry-Level IT Support Specialist! We're urgently hiring passionate tech enthusiasts to deliver exceptional IT services to our innovative clients. This is your gateway to a rewarding career in San Francisco's thriving tech scene. Enjoy competitive compensation, comprehensive benefits, and mentorship from industry veterans. Immediate start available for motivated candidates ready to make an impact.
Responsibilities
- Provide Tier 1/2 technical support for hardware, software, and network issues
- Install, configure, and maintain desktop/laptop systems and peripherals
- Document IT processes and maintain accurate asset inventories
- Collaborate with cross-functional teams to resolve technical escalations
- Implement security protocols and ensure compliance with company policies
- Train end-users on technology best practices and new systems
- Monitor system performance and troubleshoot network connectivity issues
Qualifications
- Associate's degree in IT, Computer Science, or related field (or equivalent experience)
- 1-2 years of hands-on IT support or help desk experience
- Proficiency in Windows OS, Active Directory, and cloud services (AWS/Azure)
- Strong troubleshooting skills with network fundamentals (TCP/IP, DNS, DHCP)
- Excellent communication and customer service abilities
- CompTIA A+ or Network+ certification preferred
- Ability to work flexible hours and adapt to changing priorities