Job Description
Join our dynamic IT team in El Paso and kickstart your career in technology! CyberTech Solutions is urgently seeking motivated Entry-Level IT Support Specialists to provide exceptional technical assistance to our growing client base. This is your chance to gain hands-on experience with cutting-edge systems while making a tangible impact in a supportive environment. Immediate start available!
We offer comprehensive training, career development opportunities, and a collaborative culture that values innovation and growth. Don't miss this urgent opportunity to launch your IT career in one of Texas's most vibrant tech hubs.
Responsibilities
- Provide first-line technical support for hardware, software, and network issues
- Install, configure, and maintain desktop/laptop systems and peripherals
- Assist users with account management, password resets, and system access
- Document technical issues and resolutions using ITSM tools
- Collaborate with senior IT staff on infrastructure projects
- Conduct regular system updates and security patches
- Deliver user training on new technologies and procedures
Qualifications
- Associate's degree in IT, Computer Science, or related field (or equivalent experience)
- Basic knowledge of Windows OS, Active Directory, and networking principles
- Strong problem-solving and customer service skills
- Familiarity with helpdesk ticketing systems (e.g., ServiceNow, Jira)
- CompTIA A+ certification preferred (or willingness to obtain within 6 months)
- Ability to work independently and in team environments
- Valid driver's license and reliable transportation