Job Description
Join our dynamic IT team as an Entry-Level Support Specialist! We're urgently hiring motivated individuals in Louisville, KY to provide critical technical support and drive digital transformation. This is your opportunity to launch your IT career with hands-on experience in cutting-edge technologies while making a tangible impact. Enjoy competitive compensation, comprehensive benefits, and mentorship from industry experts. Apply today and become part of our innovation-driven culture!
Responsibilities
- Provide Tier 1 technical support for hardware/software issues via phone, email, and chat
- Install, configure, and troubleshoot Windows/macOS systems and network devices
- Manage user accounts, permissions, and access control protocols
- Document IT processes, incidents, and resolutions in ticketing systems
- Collaborate with senior engineers on complex system deployments
- Conduct periodic security audits and vulnerability assessments
- Assist with cloud infrastructure management (AWS/Azure)
Qualifications
- Associate's degree in IT, Computer Science, or related field OR equivalent experience
- Basic knowledge of networking protocols (TCP/IP, DNS, DHCP)
- Familiarity with Windows Server administration and Active Directory
- Strong problem-solving skills with customer service focus
- CompTIA A+ or Security+ certification preferred (not required)
- Ability to lift 30lbs for equipment maintenance
- Valid driver's license for occasional site visits