Job Description
Join our dynamic IT team as an Entry-Level IT Support Specialist! We're urgently seeking motivated tech enthusiasts to provide critical infrastructure support across Albuquerque. This is your chance to launch your career in a growing tech hub with hands-on experience in network administration, system troubleshooting, and cybersecurity fundamentals. Enjoy competitive benefits, mentorship from senior engineers, and opportunities for rapid advancement in a company culture that values innovation and continuous learning.
Responsibilities
- Provide Tier 1-2 technical support for hardware/software issues across 150+ workstations
- Deploy and configure Windows/Linux systems with Active Directory integration
- Monitor network performance using tools like SolarWinds and Nagios
- Document IT procedures and maintain knowledge base articles
- Collaborate with vendors for hardware procurement and service management
- Assist with cybersecurity protocols including patch management and access controls
- Support cloud infrastructure (AWS/Azure) and SaaS applications
Qualifications
- Associate's degree in IT, Computer Science, or related field (or equivalent experience)
- CompTIA A+ or Network+ certification (preferred, not required)
- Basic understanding of TCP/IP, DNS, and DHCP protocols
- Experience with Windows 10/11 and Linux/Ubuntu administration
- Strong problem-solving skills with customer service orientation
- Familiarity with helpdesk ticketing systems (ServiceNow/Jira)
- Ability to lift 30 lbs and work flexible hours during system outages