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Information Technology 🏢 Full Time ⭐️ Verified

Entry-Level IT Support Specialist

TechSolutions NM
Albuquerque
Estimated Salary
USD 45.000 – USD 55.000
New
Live Update
29 September 2026
Deadline
29 Sep 2027

Job Description

Join our dynamic IT team as an Entry-Level IT Support Specialist! We're urgently seeking motivated tech enthusiasts to provide critical infrastructure support across Albuquerque. This is your chance to launch your career in a growing tech hub with hands-on experience in network administration, system troubleshooting, and cybersecurity fundamentals. Enjoy competitive benefits, mentorship from senior engineers, and opportunities for rapid advancement in a company culture that values innovation and continuous learning.

Responsibilities

  • Provide Tier 1-2 technical support for hardware/software issues across 150+ workstations
  • Deploy and configure Windows/Linux systems with Active Directory integration
  • Monitor network performance using tools like SolarWinds and Nagios
  • Document IT procedures and maintain knowledge base articles
  • Collaborate with vendors for hardware procurement and service management
  • Assist with cybersecurity protocols including patch management and access controls
  • Support cloud infrastructure (AWS/Azure) and SaaS applications

Qualifications

  • Associate's degree in IT, Computer Science, or related field (or equivalent experience)
  • CompTIA A+ or Network+ certification (preferred, not required)
  • Basic understanding of TCP/IP, DNS, and DHCP protocols
  • Experience with Windows 10/11 and Linux/Ubuntu administration
  • Strong problem-solving skills with customer service orientation
  • Familiarity with helpdesk ticketing systems (ServiceNow/Jira)
  • Ability to lift 30 lbs and work flexible hours during system outages

Required Skills

IT Support Troubleshooting Network Administration Windows Linux Security Customer Service Active Directory AWS Azure

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