Job Description
Join Our Dynamic IT Team in Long Beach, CA!
Are you a tech-savvy recent graduate or career-changer ready to launch your IT career? TechSolutions Inc. is urgently hiring an Entry-Level IT Support Specialist to join our innovative team in sunny Long Beach. This is a rare opportunity to gain hands-on experience with cutting-edge technology while supporting Fortune 500 clients. We offer comprehensive training, mentorship from industry experts, and a collaborative environment where your growth is prioritized. Don't miss your chance to build a solid foundation in IT with a company that values fresh perspectives and invests in talent.
Responsibilities
- Provide Tier 1 technical support for hardware, software, and network issues via phone, email, and remote assistance
- Install, configure, and troubleshoot Windows/macOS workstations and peripherals
- Manage user accounts, permissions, and access controls across Active Directory
- Document IT processes, solutions, and incidents in ticketing systems (ServiceNow/Jira)
- Assist with network monitoring, security audits, and system updates
- Collaborate with senior engineers on complex troubleshooting and project deployments
- Deliver end-user training on IT systems and security best practices
Qualifications
- Associate's degree in IT, Computer Science, or related field (or equivalent experience)
- CompTIA A+ certification (or willingness to obtain within 90 days)
- Basic knowledge of Windows/macOS, Active Directory, and TCP/IP networking
- Strong problem-solving skills with attention to detail
- Excellent communication abilities and customer service mindset
- Ability to work independently and collaboratively in a fast-paced environment
- Valid California driver's license and reliable transportation
- Passion for technology and continuous learning