Job Description
Join our dynamic tech team as an Entry-Level IT Support Specialist in Mesa, AZ! We're urgently seeking passionate tech enthusiasts to provide critical IT infrastructure support to our growing client base. This is your launchpad into a rewarding IT career with hands-on experience, mentorship, and rapid growth opportunities. Enjoy competitive benefits, modern workspaces, and a culture that celebrates innovation and collaboration.
Why You'll Love Working With Us:
- Comprehensive training and certification support
- Clear career advancement path
- Collaborative, tech-forward environment
- Flexible work arrangements
Responsibilities
- Provide Tier 1/2 technical support for hardware, software, and network issues
- Install, configure, and troubleshoot desktops, laptops, and peripheralsDocument IT procedures, incidents, and resolutions in ticketing systems
- Assist with cybersecurity protocols and access management
- Collaborate with senior IT staff on infrastructure projects
- Deliver user training on new technologies and systems
- Monitor system health and proactively address potential issues
Qualifications
- Associate's degree in IT, Computer Science, or related field (or equivalent experience)
- Basic knowledge of Windows OS, networking fundamentals, and cloud services
- Strong troubleshooting and diagnostic skills
- Excellent communication and customer service abilities
- CompTIA A+ certification preferred (or willingness to obtain)
- Valid driver's license and reliable transportation
- Ability to lift 25 lbs and work in various office environments