Job Description
Join our dynamic IT team in Sacramento and kickstart your career in technology! We're urgently hiring passionate entry-level professionals to provide essential technical support across our organization. This is your chance to gain hands-on experience with cutting-edge systems while contributing to a company that values growth and innovation. Enjoy competitive benefits, mentorship from senior engineers, and a collaborative work environment designed to accelerate your professional development. Don't miss this urgent opportunity to launch your IT career in California's capital!
Responsibilities
- Provide Tier 1 technical support for hardware, software, and network issues
- Install, configure, and maintain desktop/laptop systems and peripherals
- Document IT procedures and maintain accurate knowledge base entries
- Collaborate with cross-functional teams to resolve system outages
- Assist with cybersecurity protocols and data protection measures
- Support cloud platform administration and user access management
- Participate in IT infrastructure upgrades and system migrations
Qualifications
- Associate's degree in IT, Computer Science, or related field (or equivalent experience)
- Basic knowledge of Windows/Linux operating systems and network fundamentals
- Familiarity with helpdesk ticketing systems (e.g., ServiceNow, Jira)
- Strong problem-solving skills and customer service orientation
- Ability to learn new technologies quickly and adapt to changing priorities
- CompTIA A+ or similar certification preferred (not required)
- Valid driver's license and reliable transportation for occasional site visits