Job Description
Join our dynamic IT team as an Entry-Level IT Support Specialist! TechSolutions Inc. is a rapidly growing tech firm headquartered in Milwaukee, and we're urgently hiring to support our expanding client base. This role offers unparalleled growth opportunities for tech enthusiasts ready to launch their careers in a collaborative, fast-paced environment. You'll gain hands-on experience with cutting-edge systems while working alongside industry mentors who are passionate about nurturing talent.
We offer competitive compensation, comprehensive benefits including health/dental/vision insurance, 401(k) matching, and flexible work arrangements. Our downtown Milwaukee office features modern collaborative spaces and a culture that celebrates innovation and continuous learning.
Responsibilities
- Provide Tier 1 technical support for hardware/software issues via phone, email, and in-person assistance
- Install, configure, and maintain desktop/laptop systems including OS deployments and peripheral setup
- Document technical issues and resolutions using IT service management tools
- Assist with network infrastructure monitoring and basic troubleshooting
- Collaborate with senior engineers on complex system implementations
- Conduct user training sessions for new software deployments
- Support security initiatives including access management and patch updates
Qualifications
- Associate's degree in IT or related field OR equivalent technical certification (CompTIA A+, Network+, etc.)
- Basic knowledge of Windows OS, Active Directory, and networking fundamentals
- Customer service experience with strong communication skills
- Ability to troubleshoot hardware/software issues systematically
- Familiarity with IT service management tools (ServiceNow, Jira, etc.)
- Valid driver's license and reliable transportation
- Passionate about technology and continuous learning