Job Description
Join our innovative Detroit-based team as an Entry-Level IT Support Specialist! We're urgently seeking passionate tech enthusiasts to build foundational skills in a fast-paced environment. Enjoy hands-on training, mentorship from industry experts, and the opportunity to grow within our expanding IT department. If you're ready to launch your career in technology while making an impact in Detroit's thriving tech scene, apply today!
Responsibilities
- Provide Tier 1 technical support for hardware/software issues
- Install, configure, and troubleshoot Windows/Linux systems
- Manage user accounts and permissions in Active Directory
- Document IT processes and maintain knowledge base
- Assist with network monitoring and basic security protocols
- Collaborate with cross-functional teams on IT projects
- Deliver exceptional customer service to internal stakeholders
Qualifications
- Associate's degree in IT or related field (or equivalent experience)
- Basic knowledge of operating systems (Windows/Linux)
- Familiarity with networking concepts (TCP/IP, DNS)
- Strong problem-solving and communication skills
- Ability to work independently and prioritize tasks
- CompTIA A+ certification preferred (not required)
- Valid driver's license and reliable transportation