Job Description
Join our dynamic IT team in Memphis as an Entry-Level IT Support Specialist! We're urgently seeking passionate tech enthusiasts to provide critical infrastructure support to our growing client base. This is your launchpad into a rewarding IT career with hands-on experience in cutting-edge technologies. Enjoy competitive compensation, comprehensive benefits, and rapid growth opportunities in one of America's most vibrant tech hubs.
Responsibilities
- Provide Tier 1/2 technical support for hardware, software, and network systems
- Install, configure, and maintain desktop/laptop computers and peripherals
- Diagnose and resolve technical issues via phone, email, and in-person support
- Document troubleshooting steps and maintain accurate service records
- Assist with cybersecurity protocols and system updates
- Collaborate with senior engineers on complex infrastructure projects
Qualifications
- Associate's degree in IT or related field OR equivalent experience
- Basic knowledge of Windows/Linux operating systems
- Familiarity with networking fundamentals (TCP/IP, DNS, DHCP)
- Strong problem-solving and communication skills
- CompTIA A+ certification preferred (or willingness to obtain)
- Ability to lift 30lbs and work flexible hours