Job Description
Join TechPulse Solutions as an Entry-Level IT Support Specialist and launch your career in Portland's thriving tech scene! We're urgently seeking passionate individuals to deliver exceptional technical support to our growing client base. This is your chance to gain hands-on experience with cutting-edge systems while working alongside industry experts in a collaborative, fast-paced environment. No prior experience required – we provide comprehensive training! Enjoy competitive benefits, professional development opportunities, and the chance to make an immediate impact. Apply today and become part of Portland's next-generation IT revolution!
Responsibilities
- Provide responsive technical support for hardware, software, and network issues via phone, email, and in-person
- Install, configure, and maintain desktop/laptop systems and peripherals
- Document troubleshooting steps and solutions in our ticketing system
- Collaborate with senior IT staff on system upgrades and security protocols
- Assist with user onboarding and basic cybersecurity awareness training
- Monitor system performance and escalate complex issues appropriately
- Support office AV equipment and video conferencing systems
Qualifications
- High school diploma or equivalent (Bachelor's degree preferred)
- Basic understanding of operating systems (Windows, macOS, Linux)
- Strong problem-solving skills and customer service mindset
- Ability to learn technical concepts quickly and apply them
- Valid driver's license and reliable transportation for occasional site visits
- CompTIA A+ certification (or willingness to obtain within 6 months)
- Excellent written and verbal communication skills
- Ability to lift 30 lbs for equipment handling