Job Description
Join our dynamic IT team at TechNova Solutions and launch your career in technology! We're urgently seeking passionate entry-level IT professionals to provide essential technical support to our growing client base in the Denver metro area. As an Entry-Level IT Support Specialist, you'll be the first point of contact for resolving technical issues, ensuring seamless operations, and delivering exceptional customer service. We offer comprehensive training, mentorship, and a collaborative environment designed to accelerate your professional growth. If you're eager to build a foundation in IT and contribute to innovative solutions, apply today!
Responsibilities
- Provide remote and on-site technical support for hardware, software, and network issues
- Troubleshoot and resolve desktop, laptop, and peripheral device problems
- Install, configure, and maintain operating systems and applications
- Document support tickets and maintain accurate technical documentation
- Collaborate with senior IT staff on complex system implementations
- Conduct user training on new technologies and best practices
- Monitor system performance and proactively address potential issues
Qualifications
- Associate's degree in IT, Computer Science, or related field (or equivalent experience)
- Basic knowledge of Windows/macOS operating systems
- Familiarity with networking concepts (TCP/IP, DNS, DHCP)
- Strong problem-solving and analytical skills
- Excellent written and verbal communication abilities
- Customer service-oriented mindset with patience and empathy
- Ability to work independently and in a team environment
- CompTIA A+ or similar certification preferred