Job Description
Join our dynamic IT team as an Entry-Level IT Support Specialist and kickstart your career in technology! We're urgently hiring passionate individuals to provide exceptional technical support to our Boston-based clients. This role offers hands-on experience with cutting-edge systems while working in a collaborative environment focused on innovation and growth.
Why join us? Comprehensive training program, career advancement opportunities, and a competitive benefits package including health insurance and retirement plans. Perfect for recent graduates or career changers looking to enter the tech industry.
Responsibilities
- Provide technical support for hardware, software, and network issues via phone, email, and in-person
- Install, configure, and maintain desktop computers and peripherals
- Assist with cybersecurity protocols and data protection measures
- Document technical issues and maintain accurate service records
- Collaborate with senior IT staff on infrastructure projects
- Train end-users on new technologies and best practices
Qualifications
- Associate's degree in IT or related field (or equivalent experience)
- Basic knowledge of Windows/macOS operating systems
- Familiarity with networking concepts (TCP/IP, DNS)
- Strong problem-solving and communication skills
- Ability to work independently and as part of a team
- CompTIA A+ certification preferred (not required)