Job Description
Join our dynamic team at CapitalTech Solutions and launch your IT career in the heart of Washington DC! We're urgently seeking motivated Entry-Level IT Support Specialists to deliver exceptional technical assistance to our government and private sector clients. This is a unique opportunity to gain hands-on experience with cutting-edge infrastructure while serving the nation's capital.
Our comprehensive training program will equip you with industry certifications and real-world troubleshooting skills. Work alongside seasoned professionals in a collaborative environment that values innovation and continuous learning. Enjoy competitive compensation, full benefits, and opportunities for rapid career advancement.
Responsibilities
- Provide Tier 1/2 technical support for hardware, software, and network systems
- Diagnose and resolve IT issues via phone, email, and remote assistance
- Install, configure, and maintain desktop/laptop systems and peripherals
- Document all support tickets using ITSM software (ServiceNow/Jira)
- Collaborate with senior engineers on complex infrastructure projects
- Conduct security awareness training for end-users
- Assist with system updates, patches, and compliance audits
Qualifications
- Associate's degree in IT or related field (or equivalent experience)
- Basic knowledge of Windows, macOS, and Linux operating systems
- Familiarity with networking concepts (TCP/IP, DNS, DHCP)
- Customer service experience with strong problem-solving skills
- CompTIA A+ or similar certification preferred
- Ability to work flexible hours including occasional on-call duties
- US citizenship required for government client projects
- Valid driver's license for occasional off-site support