Job Description
Join TechNova Solutions' dynamic IT team as an Entry Level IT Support Specialist! We're urgently hiring passionate individuals to provide critical technical support in our fast-paced Seattle headquarters. This role offers unparalleled growth opportunities in a collaborative environment where your problem-solving skills will directly impact our clients' success. If you're eager to launch your IT career with hands-on experience in cutting-edge technologies, apply now!
Responsibilities
- Provide first-level technical support for hardware, software, and network issues
- Install, configure, and maintain desktop systems and peripherals
- Document technical procedures and create knowledge base articles
- Collaborate with senior engineers to resolve complex technical challenges
- Monitor system performance and implement security best practices
- Deliver exceptional customer service via ticketing systems and live support
- Participate in infrastructure upgrades and system migrations
Qualifications
- Associate's degree in IT, Computer Science, or related field
- Basic knowledge of Windows/Linux operating systems and networking fundamentals
- Familiarity with Active Directory, DNS, and DHCP protocols
- Strong troubleshooting and diagnostic abilities
- Excellent written and verbal communication skills
- CompTIA A+ or similar certification preferred
- Ability to work collaboratively in a team environment