Job Description
Join TechSprint Solutions' dynamic IT team as an Entry-Level IT Support Specialist! We're urgently hiring motivated individuals passionate about technology to provide critical infrastructure support in Indianapolis. This role offers hands-on experience with enterprise systems, network administration, and user-facing IT solutions. Perfect for recent graduates or career changers seeking rapid growth in a collaborative environment.
Responsibilities
- Deploy, configure, and maintain desktop/laptop hardware and software systems
- Provide Tier 1/2 technical support for 500+ employees via ticketing system and phone
- Manage Active Directory accounts, permissions, and group policies
- Assist with network troubleshooting (Wi-Fi, switches, VPN)
- Document IT processes and create user knowledge base articles
- Coordinate hardware/software upgrades and patch management
- Support cloud services (Microsoft 365, Azure) implementations
Qualifications
- Associate's degree in IT or related field OR 1+ years relevant experience
- CompTIA A+ certification (or willingness to obtain within 90 days)
- Strong knowledge of Windows OS and basic networking concepts
- Excellent problem-solving and customer service skills
- Familiarity with ticketing systems (ServiceNow, Jira preferred)
- Ability to lift 30lbs and work in server room environments
- Valid driver's license for occasional equipment transport