Job Description
Join our dynamic IT team as an Entry-Level IT Support Specialist and launch your career in technology! We're urgently seeking motivated individuals passionate about solving technical challenges and providing exceptional user support. This role offers hands-on experience with cutting-edge systems while working alongside industry experts in a collaborative environment. InnovateTech Solutions is committed to fostering talent and providing clear career progression paths for our team members. If you're ready to grow your skills in a fast-paced setting and make a real impact, apply today!
Responsibilities
- Provide Tier 1/2 technical support for hardware, software, and network issues
- Install, configure, and maintain desktop/laptop systems and peripherals
- Document IT processes, tickets, and solutions in ServiceNow
- Assist with cybersecurity protocols and data protection measures
- Collaborate with cross-functional teams on system implementations
- Train end-users on new technologies and best practices
- Monitor system performance and escalate critical issues
- Support office infrastructure including AV and conference systems
Qualifications
- Associate's degree in IT, Computer Science, or related field
- CompTIA A+ certification (or equivalent experience)
- Basic knowledge of Windows OS, Active Directory, and networking
- Strong problem-solving and customer service skills
- Ability to work independently and prioritize tasks
- Experience with ticketing systems (ServiceNow preferred)
- Valid driver's license and reliable transportation
- Must pass background check and pre-employment drug screen