Job Description
Are you looking to kickstart your career in the fast-paced world of technology? Apex Systems is urgently hiring Entry Level IT Support Specialists in Fort Worth, TX! Whether you are a recent graduate or looking to pivot into tech, this is your chance to join a dynamic team and gain hands-on experience with cutting-edge systems. We provide comprehensive training and a clear path for professional growth.
About the Role:
In this entry-level position, you will be the first point of contact for our internal and external clients. You will support our growing infrastructure, ensuring that our technology runs smoothly and efficiently. You will work alongside experienced mentors who are dedicated to your success and career development.
Why Join Us?
- Urgent Hiring: We are looking to fill this position immediately.
- Modern Tech Stack: Work with the latest hardware and software solutions.
- Career Growth: Clear roadmap to advance from Tier 1 Support to Systems Administration or Network Engineering.
- Competitive Benefits: Health insurance, paid time off, and retirement plans.
What You'll Do:
Responsibilities
- Provide Tier 1 technical support via phone, email, and in-person for hardware and software issues.
- Install, configure, and troubleshoot desktops, laptops, printers, and mobile devices.
- Maintain accurate records of incidents and resolutions in the help desk ticketing system.
- Assist in network connectivity troubleshooting and Wi-Fi optimization.
- Perform routine system updates, patch management, and security compliance checks.
- Collaborate with senior IT staff on system upgrades and maintenance projects.
Qualifications
- Education: High School Diploma or GED required; Associate’s degree in Computer Science or Information Technology is a plus.
- Experience: No prior professional IT experience required; internship or academic projects are a plus.
- Technical Skills: Basic understanding of Windows operating systems (10/11) and Microsoft Office Suite.
- Soft Skills: Strong problem-solving abilities and excellent verbal communication skills.
- Attitude: Eager to learn new technologies and willing to obtain industry certifications (e.g., CompTIA A+).
- Physical Requirements: Ability to lift and carry IT equipment (up to 40 lbs) and work in an office environment.