Job Description
Join our dynamic team at TechSolutions Inc. as an Entry-Level IT Support Specialist and kickstart your career in technology! We're urgently seeking motivated individuals passionate about IT infrastructure and user support. You'll work in a collaborative environment troubleshooting systems, maintaining networks, and delivering exceptional technical assistance. This is your gateway to growth with mentorship, training programs, and opportunities to specialize in cybersecurity or cloud technologies. If you're ready to build a solid foundation in IT while solving real-world problems, apply today!
Responsibilities
- Provide first-level technical support for hardware, software, and network issues
- Install, configure, and maintain desktop/laptop systems and peripherals
- Manage user accounts, permissions, and access controls in Active Directory
- Document IT processes, incidents, and resolutions in ticketing systems
- Assist with cybersecurity best practices including endpoint protection and data backups
- Collaborate with senior IT staff on infrastructure projects
- Train employees on new technologies and software applications
- Monitor system health and perform proactive maintenance
Qualifications
- Associate degree in IT or related field OR equivalent certification (CompTIA A+, Network+)
- Basic understanding of Windows OS, networking concepts, and cloud services
- Strong problem-solving skills and customer service orientation
- Ability to troubleshoot hardware/software issues independently
- Familiarity with ITSM tools (e.g., ServiceNow, Jira)
- Excellent written and verbal communication skills
- Valid driver's license for occasional on-site support
- Must be authorized to work in the US without sponsorship