Job Description
Join the Fast-Paced World of Technology
We are looking for ambitious, tech-savvy individuals to kickstart their career in IT Support. If you are eager to learn, solve complex problems, and work in a dynamic environment, this is your opportunity to shine.
Why Join Us?
- Immediate Start: We are hiring immediately for a start date within the next two weeks.
- Growth Opportunities: Clear career progression into System Administration or Network Engineering.
- Modern Tools: Work with cutting-edge technology and enterprise-level infrastructure.
- Competitive Package: Includes health benefits, 401(k) matching, and paid time off.
Responsibilities
- Provide Tier 1 technical support to employees via phone, email, and in-person for hardware and software issues.
- Perform troubleshooting and diagnostics on desktops, laptops, printers, and mobile devices.
- Assist in the deployment and configuration of new hardware and operating systems.
- Manage and track IT service requests and incidents using our ticketing system (ServiceNow/Jira).
- Maintain accurate inventory records for all IT assets and peripherals.
- Collaborate with senior IT staff to implement security patches and software updates.
Qualifications
- High school diploma or GED required; Associate degree in Computer Science, IT, or related field preferred.
- Basic understanding of PC hardware components (RAM, CPU, storage) and peripherals.
- Familiarity with Windows 10/11 and Linux operating systems is a plus.
- Strong problem-solving skills with the ability to troubleshoot technical issues methodically.
- Excellent communication skills with the ability to explain technical concepts to non-technical users.
- Willingness to work flexible hours, including occasional evenings or weekends as needed.