Job Description
Join our dynamic IT team in San Antonio and launch your career in technology! We're urgently seeking motivated Entry-Level IT Support Specialists to provide essential technical assistance to our growing client base. This is your chance to gain hands-on experience in network administration, system troubleshooting, and cybersecurity fundamentals while working with cutting-edge technologies. We offer comprehensive training, mentorship from industry experts, and a fast-paced environment where your contributions make an immediate impact. Perfect for recent graduates or career changers eager to grow in the IT sector!
Responsibilities
- Diagnose and resolve hardware/software issues across Windows/Linux environments
- Install, configure, and maintain network infrastructure including routers and switches
- Provide Tier 1 support via phone, email, and remote desktop tools
- Document technical procedures and maintain accurate inventory logs
- Collaborate with senior engineers on security protocols and system updates
- Assist with cloud service deployments (AWS/Azure) and basic scripting tasks
Qualifications
- Associate's degree in IT, Computer Science, or related field (or equivalent experience)
- Basic understanding of networking concepts (TCP/IP, DNS, DHCP)
- Familiarity with Windows OS administration and Active Directory
- Customer service experience with strong problem-solving abilities
- CompTIA A+ or similar certification preferred (not required)
- Valid driver's license and reliable transportation