Job Description
Join TechFlow Solutions' dynamic IT team as an Entry Level IT Specialist! We're urgently hiring passionate individuals in Philadelphia to provide critical technical support and drive innovation. This is your launchpad into a rewarding IT career with competitive benefits, mentorship programs, and growth opportunities. Apply today to become part of our award-winning company!
Responsibilities
- Provide Tier 1/2 technical support via phone, email, and in-person for hardware/software issues
- Install, configure, and troubleshoot Windows/macOS systems and peripherals
- Manage user accounts, permissions, and access controls in Active Directory
- Assist with network monitoring, security patches, and system updates
- Document technical procedures and maintain IT knowledge base
- Collaborate with senior engineers on infrastructure projects
- Participate in after-hours on-call rotation (1 week/month)
Qualifications
- Associate's degree in IT, Computer Science, or related field (or equivalent experience)
- CompTIA A+ or Network+ certification (or willingness to obtain within 6 months)
- Strong troubleshooting skills for Windows/macOS environments
- Basic knowledge of networking concepts (TCP/IP, DNS, DHCP)
- Excellent communication and customer service abilities
- Experience with ticketing systems (ServiceNow, Jira)
- Valid driver's license for occasional site visits