Job Description
Join InnovateTech Solutions as an Entry-Level IT Support Specialist and launch your career in technology! We're urgently seeking passionate tech enthusiasts to provide critical IT infrastructure support to our growing client base. This role offers hands-on experience with cutting-edge systems while working alongside industry experts. Enjoy comprehensive training, career advancement opportunities, and a collaborative culture that values innovation. If you're ready to turn your technical curiosity into professional growth, apply now and become part of Houston's premier IT team!
Responsibilities
- Provide Tier 1 technical support for hardware, software, and network issues
- Install, configure, and maintain desktops, laptops, and peripherals
- Document IT processes and maintain accurate asset inventory
- Collaborate with senior IT staff on system upgrades and security protocols
- Deliver exceptional user training and technical guidance
- Monitor system performance and troubleshoot incidents
- Assist with cloud service implementations (Azure, AWS)
- Support cybersecurity best practices and data protection measures
Qualifications
- Associate degree in IT, Computer Science, or related field (or equivalent experience)
- Basic knowledge of Windows OS, Active Directory, and networking fundamentals
- Familiarity with helpdesk ticketing systems (e.g., ServiceNow, Jira)
- Strong problem-solving and communication skills
- CompTIA A+ certification preferred (or willingness to obtain)
- Experience with Microsoft 365 administration desirable
- Ability to work independently and as part of a team
- Valid driver's license for occasional client site visits