Job Description
Join our dynamic IT team at TechNexus Solutions as an Entry-Level IT Support Specialist! We're urgently hiring passionate tech enthusiasts in Los Angeles to drive our digital transformation. This is your gateway to a thriving career in IT with competitive compensation, comprehensive benefits, and rapid growth opportunities. Work with cutting-edge technologies while supporting 500+ users across our innovative tech hub.
Responsibilities
- Provide Tier 1-2 technical support for hardware, software, and network issues
- Install, configure, and maintain desktop/laptop systems and peripherals
- Manage user accounts, permissions, and access controls
- Document IT processes and maintain knowledge base articles
- Collaborate with senior engineers on infrastructure projects
- Monitor system health and implement preventive maintenance
- Support cloud services (Azure/O365) and cybersecurity protocols
Qualifications
- Associate degree in IT or related field (or equivalent experience)
- 1-2 years of help desk internship or support experience
- CompTIA A+ or Network+ certification preferred
- Proficiency in Windows OS, Active Directory, and Office 365
- Basic networking knowledge (TCP/IP, DNS, DHCP)
- Strong problem-solving and communication skills
- Ability to work flexible hours including occasional weekends