Job Description
Join our dynamic IT team at NexusTech Solutions and launch your career in technology! We're seeking motivated Entry-Level IT Support Specialists to provide critical technical assistance to our growing client base in Arlington, TX. This is an immediate opportunity to gain hands-on experience with enterprise systems while working alongside industry experts.
As an IT Support Specialist, you'll be the first point of contact for resolving technical issues, ensuring seamless operations, and delivering exceptional customer service. We offer comprehensive training, career advancement pathways, and a collaborative work environment designed for professional growth.
Responsibilities
- Diagnose and resolve hardware/software issues across Windows/macOS environments
- Provide remote and on-site technical support for employees and clients
- Manage Active Directory accounts, permissions, and group policies
- Deploy and configure workstations, peripherals, and network equipment
- Document technical procedures and maintain incident tracking systems
- Collaborate with senior engineers on complex infrastructure projects
- Conduct routine system maintenance and security updates
Qualifications
- Associate degree in IT or related field OR equivalent experience
- Basic knowledge of networking concepts (TCP/IP, DNS, DHCP)
- Familiarity with Windows OS and Microsoft Office 365
- Strong troubleshooting and diagnostic skills
- Excellent written and verbal communication abilities
- CompTIA A+ certification preferred (or willingness to obtain)
- Valid driver's license and reliable transportation
- Ability to lift 30lbs for equipment installation