Job Description
Join TechForward Tulsa's dynamic IT team and launch your career in technology! We're seeking passionate entry-level professionals eager to grow in a supportive environment. As an IT Support Specialist, you'll be the backbone of our company's digital infrastructure, ensuring seamless operations for our growing client base. Our Tulsa headquarters offers collaborative workspaces, mentorship programs, and rapid advancement opportunities for motivated individuals.
Responsibilities
- Provide first-line technical support for hardware/software issues including desktops, laptops, and peripherals
- Install, configure, and maintain operating systems and applications across company devices
- Manage user accounts, permissions, and security protocols in Active Directory
- Document technical procedures and create knowledge base articles for team reference
- Collaborate with senior IT staff on network infrastructure projects and system upgrades
- Monitor system performance and proactively address potential security vulnerabilities
- Train end-users on new technology implementations and best practices
Qualifications
- High school diploma or equivalent required; Associate's degree in IT or related field preferred
- Basic understanding of Windows/Linux operating systems and networking concepts
- Experience with Microsoft Office Suite and diagnostic tools (e.g., Remote Desktop)
- Strong problem-solving abilities and customer service mindset
- CompTIA A+ certification or equivalent knowledge a plus
- Ability to lift 25 lbs and work in varied office environments
- Valid driver's license for occasional off-site support
- Must pass background check and pre-employment drug screening