Job Description
Join TechSolutions Inc. as an Entry-Level IT Support Specialist and kickstart your career in technology! We're seeking passionate, tech-savvy individuals to join our dynamic Wichita team immediately. As a cornerstone of our IT department, you'll provide critical technical support to internal teams while gaining hands-on experience in enterprise systems. This is your chance to build foundational skills in networking, security, and system administration while working alongside industry experts in a collaborative environment. We offer comprehensive training, growth opportunities, and a culture that values innovation and continuous learning.
Responsibilities
- Provide Tier 1 technical support for hardware, software, and network issues via phone, email, and in-person
- Install, configure, and troubleshoot Windows/Linux workstations and peripheral devices
- Assist with Active Directory administration and user account management
- Document technical processes and maintain accurate IT asset inventory
- Collaborate with senior IT staff on system upgrades and security patches
- Participate in after-hours on-call rotation (1 week/month)
- Support office technology including AV equipment and cloud services
Qualifications
- Associate's degree in IT, Computer Science, or related field OR equivalent experience
- Basic understanding of networking concepts (TCP/IP, DNS, DHCP)
- Familiarity with Windows OS and common desktop applications
- Strong troubleshooting skills with logical problem-solving approach
- Excellent written and verbal communication abilities
- CompTIA A+ certification preferred (or willingness to obtain)
- Valid driver's license and reliable transportation
- Ability to lift 30 lbs and work in office/server environments