Job Description
Join our dynamic team as a Junior IT Support Specialist at TechNova Solutions! We're seeking passionate tech enthusiasts ready to launch their careers in Oakland's thriving tech ecosystem. You'll provide critical infrastructure support to innovative startups and established enterprises while gaining hands-on experience with cutting-edge technologies. Enjoy competitive compensation, comprehensive benefits, and mentorship from senior engineers in our collaborative downtown workspace.
Responsibilities
- Diagnose and resolve hardware/software issues across Windows/macOS environments
- Manage helpdesk tickets with ticketing systems (ServiceNow/Jira)
- Deploy and configure network equipment (routers, switches, access points)
- Assist with cloud infrastructure monitoring (AWS/Azure)
- Document IT procedures and knowledge base articles
- Support cybersecurity best practices and compliance initiatives
- Collaborate with cross-functional teams on technology projects
Qualifications
- Associate's degree in IT or related field (or equivalent experience)
- Basic knowledge of networking protocols (TCP/IP, DNS, DHCP)
- Familiarity with Active Directory and user management
- Customer service mindset with excellent communication skills
- CompTIA A+ or similar certification preferred
- Experience with virtualization (VMware/Hyper-V)
- Ability to lift 30lbs for equipment maintenance
- Valid California driver's license for occasional site visits