Job Description
Launch your IT career with TechNOLA Solutions, New Orleans' premier tech innovator! We're seeking passionate entry-level IT professionals to join our dynamic team in the heart of the Big Easy. As an IT Support Specialist, you'll gain hands-on experience in enterprise environments while contributing to cutting-edge projects that transform how businesses operate. Our comprehensive training program and mentorship opportunities will accelerate your growth in cybersecurity, cloud infrastructure, and network administration. Enjoy a collaborative culture that values innovation and professional development in one of America's most vibrant tech hubs.
Responsibilities
- Provide Tier 1 technical support for hardware/software issues across 500+ endpoints
- Deploy and configure Windows/macOS systems with standardized imaging tools
- Monitor and maintain network infrastructure using Cisco Meraki platforms
- Document IT processes and maintain service desk ticket systems (Jira/ServiceNow)
- Assist with cybersecurity protocols including endpoint protection and patch management
- Collaborate with cross-functional teams on cloud migration projects (AWS/Azure)
- Participate in 24/7 on-call rotation (1 week/month)
Qualifications
- Associate degree in IT/Computer Science or equivalent experience
- CompTIA A+ or Network+ certification (or willingness to obtain within 6 months)
- Proficiency with Windows 10/11 and macOS troubleshooting
- Basic understanding of Active Directory and DNS
- Experience with ticketing systems and remote support tools
- Strong analytical and problem-solving abilities
- Excellent written/verbal communication skills
- Valid Louisiana driver's license and reliable transportation