Job Description
Launch your IT career with TechNova Solutions! We're seeking motivated Entry-Level IT Support Specialists to join our dynamic Phoenix team immediately. This is your chance to gain hands-on experience in enterprise infrastructure, cybersecurity, and system administration while working alongside industry mentors. Enjoy competitive benefits, professional growth opportunities, and a collaborative culture that values innovation.
Responsibilities
- Provide Tier 1-2 technical support for hardware, software, and network issues
- Assist with workstation deployment, configuration, and troubleshooting
- Document IT processes and maintain knowledge base articles
- Collaborate with senior engineers on system upgrades and migrations
- Monitor system performance and security alerts
- Train end-users on IT policies and best practices
Qualifications
- Associate's degree in IT or related field (or equivalent experience)
- Basic knowledge of Windows OS, Active Directory, and networking
- Familiarity with helpdesk ticketing systems (ServiceNow preferred)
- Strong problem-solving and communication skills
- CompTIA A+ or similar certification (preferred but not required)
- Ability to lift 30lbs for hardware installations