Job Description
Join our dynamic IT team in Jacksonville and kickstart your career in technology! TechSolutions Inc. is seeking motivated Entry-Level IT Support Specialists to provide critical technical assistance to our growing client base. This is an immediate opportunity to gain hands-on experience in a fast-paced environment while working with cutting-edge technologies. We offer comprehensive training, mentorship, and clear career advancement paths for dedicated professionals. If you're passionate about problem-solving and eager to build a foundation in IT, apply today!
Responsibilities
- Diagnose and resolve hardware/software issues for clients via phone, email, and remote support
- Install, configure, and maintain desktop/laptop systems and peripheral devices
- Document technical procedures and create knowledge base articles
- Collaborate with senior engineers on network security initiatives
- Manage user accounts and access permissions in Active Directory
- Provide training to end-users on new software implementations
- Monitor system performance and troubleshoot network connectivity issues
Qualifications
- Associate's degree in IT, Computer Science, or related field (or equivalent experience)
- Basic understanding of Windows OS, networking concepts, and security protocols
- Familiarity with helpdesk ticketing systems (e.g., ServiceNow, Zendesk)
- Strong analytical and problem-solving abilities
- Excellent written and verbal communication skills
- CompTIA A+ certification preferred (willing to train)
- Ability to lift 25 lbs for equipment handling
- Valid Florida driver's license for occasional client site visits