Job Description
Join Nexus Technologies' dynamic IT team and kickstart your career in technology! We're seeking passionate Entry-Level IT Support Specialists to provide critical technical assistance to our growing client base in Indianapolis. This is your chance to learn from industry veterans while deploying cutting-edge solutions in a collaborative, fast-paced environment. Immediate hire position with comprehensive training and clear advancement pathways.
Responsibilities
- Diagnose and resolve hardware/software issues across Windows/macOS environments
- Deliver exceptional technical support via phone, email, and in-person assistance
- Implement network security protocols and maintain system documentation
- Deploy and manage cloud-based solutions (Microsoft Azure/O365)
- Collaborate with senior engineers on infrastructure projects
- Conduct routine system audits and performance optimizations
- Support end-user training on new technologies
Qualifications
- Associate's degree in IT or equivalent certification (CompTIA A+, Network+)
- Basic understanding of networking concepts (TCP/IP, DNS, DHCP)
- Experience with Windows 10/11 and Active Directory
- Strong problem-solving and communication skills
- Ability to prioritize tasks in high-pressure situations
- Familiarity with helpdesk ticketing systems (ServiceNow, Zendesk)
- Valid Indiana driver's license for occasional client visits
- Passion for continuous learning in emerging technologies