Job Description
Join our dynamic team as an Entry-Level IT Support Specialist in the heart of Washington DC! We're seeking passionate tech enthusiasts to provide critical IT infrastructure support and deliver exceptional user experiences. This immediate hire opportunity offers hands-on experience with cutting-edge technologies while serving federal clients in a secure, fast-paced environment. Enjoy competitive benefits, mentorship from senior engineers, and career growth in one of America's tech hubs.
Responsibilities
- Provide Tier 1/2 technical support for hardware, software, and network systems
- Manage help desk tickets using ServiceNow and resolve user issues within SLAs
- Deploy and configure Windows 10/11 workstations and enterprise applications
- Assist with cybersecurity protocols including MFA and endpoint protection
- Document procedures and maintain IT asset inventories
- Collaborate with cloud teams on Azure/O365 integrations
- Participate in after-hours on-call rotation (1 week/month)
Qualifications
- Associate's degree in IT, Computer Science, or related field
- CompTIA A+ or Network+ certification (or equivalent experience)
- Proficiency with Windows OS, Active Directory, and Microsoft Office 365
- Basic knowledge of networking concepts (TCP/IP, DNS, DHCP)
- Strong troubleshooting and customer service skills
- Ability to obtain government security clearance (required)
- Experience with ticketing systems (ServiceNow preferred)