Job Description
Join Detroit's fastest-growing tech firm as an Entry-Level IT Support Specialist! We're seeking passionate tech enthusiasts ready to launch their careers in a dynamic environment. Enjoy hands-on experience with cutting-edge systems while working alongside industry mentors. This is your gateway to the Detroit tech scene with immediate start dates and comprehensive training provided.
Responsibilities
- Provide Tier 1 technical support for hardware/software issues
- Manage help desk tickets and user inquiries
- Install, configure, and troubleshoot Windows/Linux systems
- Document IT processes and maintain knowledge base
- Assist with network security protocols and compliance
- Collaborate with senior IT on infrastructure projects
- Train users on new technology implementations
Qualifications
- Associate's degree in IT or related field (or equivalent experience)
- Basic understanding of networking concepts (TCP/IP, DNS)
- Familiarity with Microsoft Office 365 and cloud services
- Strong problem-solving and communication skills
- CompTIA A+ certification preferred (or willingness to obtain)
- Ability to lift 25lbs for equipment handling
- Valid Michigan driver's license for site visits