Job Description
Join InnovateTech Solutions as an Entry-Level IT Support Specialist and launch your career in technology! We're a dynamic Albuquerque-based tech firm committed to empowering local talent. This full-time role offers hands-on experience with cutting-edge infrastructure while serving our vibrant community. Enjoy competitive benefits, mentorship from senior engineers, and a collaborative environment designed for growth. Perfect for recent graduates or career changers eager to build foundational IT skills in a supportive setting.
Responsibilities
- Provide Tier 1 technical support for hardware/software issues across 100+ workstations
- Deploy and configure Windows/macOS systems using imaging tools
- Manage Active Directory accounts and group policies
- Monitor network performance using SolarWinds and ticketing systems
- Document IT procedures and create knowledge base articles
- Assist with cybersecurity initiatives including endpoint protection
- Collaborate with vendors for hardware procurement and maintenance
Qualifications
- Associate degree in IT or related field OR equivalent experience
- CompTIA A+ certification preferred (or willingness to obtain within 6 months)
- Basic knowledge of Windows/macOS, networking, and Active Directory
- Experience with ticketing systems (ServiceNow/Jira) a plus
- Strong problem-solving and communication skills
- Ability to lift 30 lbs for equipment handling
- Valid New Mexico driver's license for occasional site visits