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Information Technology 🏢 Full Time ⭐️ Verified

Entry-Level IT Support Specialist

InnovateTech Solutions
Albuquerque
Estimated Salary
USD 45.000 – USD 55.000
New
Live Update
29 September 2026
Deadline
29 Sep 2027

Job Description

Join InnovateTech Solutions as an Entry-Level IT Support Specialist and launch your career in technology! We're a dynamic Albuquerque-based tech firm committed to empowering local talent. This full-time role offers hands-on experience with cutting-edge infrastructure while serving our vibrant community. Enjoy competitive benefits, mentorship from senior engineers, and a collaborative environment designed for growth. Perfect for recent graduates or career changers eager to build foundational IT skills in a supportive setting.

Responsibilities

  • Provide Tier 1 technical support for hardware/software issues across 100+ workstations
  • Deploy and configure Windows/macOS systems using imaging tools
  • Manage Active Directory accounts and group policies
  • Monitor network performance using SolarWinds and ticketing systems
  • Document IT procedures and create knowledge base articles
  • Assist with cybersecurity initiatives including endpoint protection
  • Collaborate with vendors for hardware procurement and maintenance

Qualifications

  • Associate degree in IT or related field OR equivalent experience
  • CompTIA A+ certification preferred (or willingness to obtain within 6 months)
  • Basic knowledge of Windows/macOS, networking, and Active Directory
  • Experience with ticketing systems (ServiceNow/Jira) a plus
  • Strong problem-solving and communication skills
  • Ability to lift 30 lbs for equipment handling
  • Valid New Mexico driver's license for occasional site visits

Required Skills

Technical Support Active Directory Windows Administration macOS Networking SolarWinds CompTIA A+ Service Desk

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