Job Description
Join our dynamic IT team as an Entry-Level IT Support Specialist and kickstart your career in technology! We're seeking motivated tech enthusiasts passionate about problem-solving and customer service. This role offers hands-on experience with enterprise systems while providing critical support to our Sacramento-based operations. Enjoy competitive benefits, mentorship from senior engineers, and opportunities for rapid career growth. If you're ready to transform your technical knowledge into real-world impact, apply today!
Responsibilities
- Provide Tier 1 technical support for hardware/software issues via phone, email, and in-person
- Deploy and configure desktop/laptop systems including OS installation and security patches
- Manage user accounts and permissions in Active Directory environments
- Document technical procedures and maintain knowledge base articles
- Collaborate with cross-functional teams to resolve complex technical escalations
- Assist with network infrastructure monitoring and basic troubleshooting
- Participate in IT asset management and inventory control processes
Qualifications
- Associate's degree in IT or related field OR equivalent experience
- Basic knowledge of Windows/macOS operating systems and networking fundamentals
- Familiarity with helpdesk ticketing systems (e.g., ServiceNow, Jira Service Desk)
- Strong analytical skills and ability to diagnose technical issues systematically
- Excellent written and verbal communication skills
- CompTIA A+ certification preferred (or willingness to obtain within 6 months)
- Valid California driver's license (required for occasional site visits)