Job Description
Join our dynamic IT team at TechNova Solutions and kickstart your career in technology! We're seeking motivated Entry-Level IT Support Specialists to provide exceptional technical assistance to our clients in Virginia Beach. This immediate opportunity offers hands-on experience with cutting-edge systems while working alongside industry experts. Enjoy comprehensive benefits, mentorship programs, and a collaborative environment designed to accelerate your professional growth.
Responsibilities
- Diagnose and resolve hardware/software issues via phone, email, and remote support
- Install, configure, and maintain desktop/laptop systems and peripherals
- Document technical solutions using our ticketing system knowledge base
- Assist with network administration tasks including VPN setups and firewall monitoring
- Support cloud-based applications and Microsoft 365 environment
- Collaborate with senior engineers on complex system implementations
- Conduct periodic hardware inventory and asset management
Qualifications
- Associate's degree in IT, Computer Science, or related field OR equivalent experience
- CompTIA A+ certification preferred (willing to train)
- Familiarity with Windows OS, Active Directory, and basic networking concepts
- Strong problem-solving skills with customer service mindset
- Ability to prioritize tasks in fast-paced environments
- Basic knowledge of cybersecurity best practices
- Valid driver's license required for occasional on-site visits