Job Description
Join Omaha's fastest-growing tech firm and launch your IT career! We're seeking motivated Entry Level IT Support Specialists to join our dynamic team immediately. This is your chance to gain hands-on experience with cutting-edge systems while making a real impact in our collaborative environment.
As a key member of our IT department, you'll work alongside seasoned professionals to deliver exceptional technical support across our organization. We offer comprehensive training, career growth opportunities, and a culture that values innovation and continuous learning.
Responsibilities
- Provide first-level technical support for hardware, software, and network issues
- Install, configure, and maintain desktop systems and peripherals
- Assist with cybersecurity protocols and data protection measures
- Document technical issues and resolutions in our ticketing system
- Collaborate with senior IT staff on infrastructure projects
- Train end-users on new technologies and best practices
- Monitor system performance and troubleshoot technical problems
Qualifications
- Associate's degree in IT or related field OR equivalent experience
- Basic knowledge of Windows/Linux operating systems
- Familiarity with networking concepts (TCP/IP, DNS)
- Strong problem-solving and analytical abilities
- Excellent written and verbal communication skills
- Customer service mindset with patience and empathy
- Ability to learn new technologies quickly
- CompTIA A+ certification preferred