Job Description
Join TechNova Solutions as an Entry-Level IT Support Specialist and launch your career in technology! We're a Minneapolis-based innovator seeking passionate individuals ready to grow with us. This immediate hire position offers hands-on experience with cutting-edge infrastructure while supporting Fortune 500 clients. You'll receive mentorship from senior engineers and access to continuous training programs. Our collaborative culture values problem-solving and celebrates technical curiosity. If you're eager to build foundational IT skills in a dynamic environment, apply today!
Responsibilities
- Provide Tier 1 technical support for hardware, software, and network issues
- Install, configure, and maintain desktop/laptop systems
- Manage Active Directory accounts and permissions
- Document IT processes and maintain knowledge base articles
- Collaborate with cross-functional teams on system upgrades
- Monitor network performance and security alerts
- Train end-users on new technologies and best practices
Qualifications
- Associate's degree in IT or related field OR equivalent experience
- Basic knowledge of Windows/Linux operating systems
- Familiarity with networking fundamentals (TCP/IP, DNS)
- Strong troubleshooting and diagnostic skills
- Excellent written and verbal communication abilities
- CompTIA A+ certification preferred (or willingness to obtain)
- Ability to lift 30lbs for hardware maintenance
- Valid driver's license for occasional off-site support