Job Description
Join Miami Tech Innovations' dynamic IT team and launch your career in technology! We're seeking passionate entry-level professionals to provide essential technical support and drive digital transformation across our growing organization. This immediate-hire role offers hands-on experience with cutting-edge systems while fostering professional growth in Miami's vibrant tech ecosystem.
Why You'll Love Working Here: Mentorship from senior engineers, collaborative culture, and opportunities for rapid skill advancement. Perfect for recent graduates eager to apply classroom knowledge in real-world scenarios.
Responsibilities
- Provide Tier 1 technical support for desktop/laptop hardware, software, and network connectivity issues
- Manage user accounts, permissions, and access controls across company systems
- Install, configure, and maintain Windows/macOS workstations and peripherals
- Document technical issues and resolutions in IT service management software
- Collaborate with cross-functional teams to implement IT security protocols
- Assist with software deployments, patch management, and system updates
- Participate in IT infrastructure monitoring and basic troubleshooting
- Support office AV equipment and video conferencing systems
Qualifications
- Associate's degree in IT, Computer Science, or related field (or equivalent experience)
- Basic knowledge of Windows/macOS operating systems and networking fundamentals
- Familiarity with help desk ticketing systems (Service Desk, Jira, etc.)
- Strong problem-solving skills with attention to detail
- Excellent written and verbal communication abilities
- CompTIA A+ or similar certification preferred (not required)
- Ability to lift 25 lbs and work in office/lab environments
- Authorized to work in the United States without sponsorship