Job Description
Join our dynamic IT team in Colorado Springs and launch your tech career! We're seeking passionate entry-level professionals ready to grow with us in a supportive environment. Enjoy competitive benefits, mentorship from senior engineers, and opportunities for certifications. Apply today to become part of our innovative solutions team!
Responsibilities
- Provide Tier 1/2 technical support for hardware, software, and network systems
- Manage user accounts, permissions, and access controls across platforms
- Document IT processes, incidents, and resolutions in ticketing systems
- Assist with system deployments, upgrades, and security patching
- Collaborate with cross-functional teams on IT projects
- Monitor system health and performance metrics
- Deliver exceptional customer service to internal stakeholders
Qualifications
- Associate's degree in IT, Computer Science, or related field OR equivalent experience
- Basic knowledge of Windows/Linux operating systems
- Familiarity with networking fundamentals (TCP/IP, DNS, DHCP)
- Customer service orientation and problem-solving skills
- Ability to learn new technologies quickly
- CompTIA A+ or similar certification preferred
- Valid driver's license and reliable transportation