Job Description
Join our dynamic IT team in Long Beach as an Entry-Level IT Support Specialist! We're seeking motivated tech enthusiasts ready to launch their careers in a fast-paced environment. You'll provide critical technical support to our clients while gaining hands-on experience with cutting-edge infrastructure. This is your opportunity to grow with a forward-thinking company that invests in talent development. Immediate opening with competitive benefits and career advancement paths.
Responsibilities
- Provide Tier 1 technical support via phone, email, and remote assistance
- Install, configure, and troubleshoot hardware/software systems
- Document technical issues and resolutions in ticketing systems
- Assist with network security protocols and system monitoring
- Collaborate with senior IT staff on infrastructure projects
- Train end-users on new technologies and best practices
- Perform system backups and data recovery operations
Qualifications
- Associate's degree in IT or related field (or equivalent experience)
- Basic knowledge of Windows/macOS operating systems
- Familiarity with network fundamentals (TCP/IP, DNS, DHCP)
- Customer service experience with strong problem-solving skills
- CompTIA A+ or similar certification preferred
- Ability to lift 30lbs for hardware maintenance
- Valid California driver's license for occasional on-site visits
- Must pass background check and drug screening