Job Description
Join TechSolutions Inc., Fresno's leading IT innovator, and kickstart your career in technology! We're seeking passionate entry-level IT professionals to join our dynamic support team. This is your chance to gain hands-on experience with cutting-edge systems while contributing to impactful projects that serve our growing client base. Enjoy a collaborative environment, mentorship from industry veterans, and clear pathways for career advancement. Immediate start available!
Responsibilities
- Provide Tier 1 technical support for hardware, software, and network issues
- Install, configure, and maintain desktop/laptop systems and peripherals
- Document incidents, resolutions, and knowledge base articles
- Collaborate with senior IT staff on system upgrades and projects
- Monitor system health and perform routine maintenance tasks
- Deliver exceptional customer service via phone, email, and chat
- Assist with cybersecurity protocols and data backup procedures
Qualifications
- Associate's degree in IT or related field (or equivalent experience)
- Basic knowledge of Windows/macOS operating systems
- Familiarity with networking concepts (TCP/IP, DNS, DHCP)
- Strong problem-solving and analytical abilities
- Excellent communication and interpersonal skills
- CompTIA A+ or similar certification preferred
- Ability to lift 25 lbs and work in varied office environments
- Valid California driver's license (required for site visits)