Job Description
Join our dynamic tech team in Louisville, KY as an Entry-Level IT Support Specialist! We're seeking passionate tech enthusiasts ready to launch their careers in a fast-paced environment. InnovateTech Solutions offers competitive benefits, mentorship from senior engineers, and opportunities for rapid growth in cybersecurity, networking, and cloud technologies. Perfect for recent graduates or career changers with foundational IT knowledge.
Responsibilities
- Provide Tier 1/2 technical support for hardware, software, and network issues
- Assist with system deployments, upgrades, and patch management
- Document IT procedures and maintain service desk tickets
- Collaborate with cross-functional teams on IT projects
- Support cybersecurity best practices including access management
- Train end-users on new technologies and system features
- Monitor system health and performance metrics
Qualifications
- Associate's degree in IT or related field OR equivalent experience
- Basic knowledge of Windows/macOS/Linux operating systems
- Familiarity with networking fundamentals (TCP/IP, DNS, DHCP)
- Customer service orientation and problem-solving skills
- CompTIA A+ or similar certification preferred
- Ability to lift 30 lbs for equipment maintenance
- Valid driver's license for occasional site visits