Job Description
Join Memphis Tech Solutions Inc., a cutting-edge IT services provider transforming businesses across the Mid-South. We're seeking passionate entry-level IT professionals to launch their careers in our dynamic environment. Our Memphis headquarters offers collaborative teams, mentorship opportunities, and real-world experience with Fortune 500 clients. Enjoy competitive benefits, flexible work arrangements, and a commitment to your professional growth. Immediate opening available for motivated candidates ready to make an impact.
Responsibilities
- Provide Tier 1 technical support for hardware/software issues via phone, email, and in-person
- Install, configure, and troubleshoot Windows/macOS workstations and mobile devices
- Manage user accounts and permissions in Active Directory and cloud platforms
- Document technical procedures and maintain accurate ticketing systems
- Assist with network monitoring, security updates, and asset management
- Collaborate with senior engineers on infrastructure projects
- Deliver exceptional customer service with SLA adherence
Qualifications
- Associate's degree in IT, Computer Science, or related field (or equivalent experience)
- CompTIA A+ certification (preferred or willingness to obtain within 90 days)
- Basic knowledge of networking concepts (TCP/IP, DNS, DHCP)
- Familiarity with Microsoft 365 and cloud services (Azure/O365)
- Strong problem-solving skills with customer-centric approach
- Ability to lift 30 lbs and work in server environments
- Valid driver's license for occasional client site visits
- Excellent written/verbal communication abilities