Job Description
Launch your IT career with InnovateTech Solutions, Milwaukee's leading tech innovator! We're seeking motivated Entry-Level IT Support Specialists to join our dynamic team immediately. As a cornerstone of our digital transformation, you'll gain hands-on experience with cutting-edge infrastructure while supporting our Fortune 500 clients. This is your opportunity to grow professionally in a collaborative environment with mentorship from industry veterans. We offer competitive compensation, comprehensive benefits, and clear advancement paths for top performers. Join us to build the future of technology while making a tangible impact in the Milwaukee community!
Responsibilities
- Provide Tier 1/2 technical support for hardware, software, and network issues
- Install, configure, and maintain desktops, laptops, and peripheral devices
- Document IT processes and maintain accurate asset inventory systems
- Collaborate with cross-functional teams to resolve complex technical challenges
- Assist with cybersecurity protocols and data protection initiatives
- Train end-users on new technologies and best practices
- Participate in infrastructure upgrades and system migrations
Qualifications
- Associate's degree in IT, Computer Science, or related field (or equivalent experience)
- Basic knowledge of Windows OS, Active Directory, and networking fundamentals
- Familiarity with helpdesk ticketing systems (e.g., ServiceNow, Jira)
- Strong troubleshooting and diagnostic skills
- Excellent written and verbal communication abilities
- CompTIA A+ or similar certification preferred
- Ability to lift 30 lbs for hardware maintenance tasks
- Valid Wisconsin driver's license for occasional client site visits