Job Description
Join TechNova Solutions as an Entry-Level IT Support Specialist and kickstart your career in technology! We're seeking motivated individuals to join our dynamic team in Denver immediately. As a key member of our IT department, you'll provide critical technical support to our growing client base while receiving hands-on training in cutting-edge technologies. This is your chance to build foundational skills in networking, security, and system administration while working with industry experts. We offer a collaborative environment, competitive benefits, and clear career advancement paths for top performers. Don't miss this opportunity to launch your IT career in one of America's most vibrant tech hubs!
Responsibilities
- Provide Tier 1/2 technical support for hardware, software, and network issues via phone, email, and in-person
- Install, configure, and maintain desktop/laptop systems, printers, and peripherals
- Assist with network administration tasks including VLAN management and firewall configuration
- Create and maintain technical documentation including SOPs and knowledge base articles
- Collaborate with senior engineers on system upgrades and security implementations
- Monitor and respond to helpdesk tickets with SLA adherence
- Participate in after-hours on-call rotation (1:4 schedule)
Qualifications
- Associates degree in IT or related field OR equivalent technical certifications (CompTIA A+, Network+)
- Basic understanding of Windows OS, Active Directory, and TCP/IP networking
- Familiarity with helpdesk ticketing systems (ServiceNow, Jira, or Zendesk)
- Strong problem-solving skills and customer service orientation
- Ability to lift 30 lbs for equipment maintenance
- Valid driver's license (occasional client site visits required)
- Passion for technology and eagerness to learn new systems
- Must be authorized to work in the US immediately